top of page

​

Privacy Policy – Elegant Discoveries

Last updated: 25/11/25

​​

1. At Elegant Discoveries, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and protect your data when you visit our website, make a purchase, or interact with us in any way.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you agree to the terms of this Privacy Policy.

 

2 . Information We Collect

We may collect the following types of information:

  • Personal details: Your name, email address, billing and shipping address, and phone number.

  • Order information: Details about the products you purchase and your order history.

  • Payment details: Processed securely by our payment partners (we do not store your full card details).

  • Technical data: Your IP address, browser type, device information, and how you use our site (via cookies and analytics).

  • Marketing preferences: Information on whether you want to receive updates or promotions from us.

 

3. How We Use Your Information

        

         we use your personal data to:

    *    Process and deliver your orders

    *     Manage payments,refunds,and returns

    *    Communicate with you about your purchases or enquiries

    *    Send updates or offers (only if you have consented)

    *     Improve our website and customer experience

    *     Comply with legal obligations (such as tax and accounting rules)

     

        We will never sell your data to third parties

 

​4. Legal Basis for Using Your Data

Under the UK GDPR, we must have a legal reason to use your data.
We rely on the following lawful bases:

  • Contract: To process your orders and deliver products.

  • Legal obligation: To comply with tax, accounting, and consumer protection laws.

  • Legitimate interest: To improve our business operations and prevent fraud.

  • Consent: When you sign up for marketing or newsletters (you can withdraw at any time).

 

5. Sharing Your Information

We only share your information with trusted service providers who help us operate our business, such as:

  • Payment processors (e.g. PayPal, Stripe)

  • Delivery and courier companies

  • Website hosting and IT support providers

  • Email and marketing platforms (if you opt-in)

All partners are required to keep your data secure and use it only for the purpose we’ve instructed.

 

6. How Long We Keep Your Data

We keep your personal information only as long as necessary for the purpose we collected it, including to meet legal, accounting, or reporting requirements.
Typically, this means retaining order and tax records for up to 6 years.

 

7. Your Rights Under the UK GDPR

You have the following rights regarding your personal data:

  • The right to access the data we hold about you

  • The right to correct inaccurate or incomplete data

  • The right to request deletion (“right to be forgotten”)

  • The right to restrict or object to processing

  • The right to request a copy of your data in a portable format

  • The right to withdraw consent at any time (for marketing communications)

To exercise your rights, please contact us using the details below.

 

8. Cookies

Our website uses cookies to improve your experience, analyse traffic, and personalise content.
You can adjust your cookie settings in your browser at any time.
For more details, please see our Cookie Policy.

 

9. How We Protect Your Data

We use appropriate technical and organisational measures to protect your personal data from unauthorised access, misuse, loss, or alteration.
This includes encryption, firewalls, and secure payment systems.

 

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in how we handle your data.
The latest version will always be available on our website with the updated date at the top.

bottom of page