Refund & Returns Policy – Elegant Discoveries Last updated: 25/11/25.

 

1. Our Promise At Elegant Discoveries, we want you to be completely happy with your purchase.If something isn’t right, we’ll do our best to make it right. This policy explains your rights to refunds, returns, and exchanges under UK law.

2. Your Right to Cancel (Online Orders)Under the Consumer Contracts Regulations 2013, you have the legal right to cancel most online purchases within 14 days of receiving your goods, without giving a reason. To cancel your order, please contact us by email at info@elegantdiscoveries.com within the 14-day period. Once we confirm your request, you’ll need to return the item(s) within 14 days of notifying us.

3. Conditions for Returns To be eligible for a refund or exchange:The item must be unused, in its original packaging, and in resalable condition. Proof of purchase (such as your order number or receipt) is required.We cannot accept returns for:Personalised, custom-made, or special-order items Perishable or hygiene-sensitive goods (e.g. cosmetics, food items, opened personal products)Digital goods, software, or downloadable content once accessed Gift cards or sale items (unless faulty)If you are unsure whether your item qualifies for a return, please contact us before sending it back.

4. Faulty or Damaged Items If your order arrives faulty, damaged, or incorrect, please contact us within 7 days of receiving it at info@elegantdiscoveries.com with: Your order number A description of the issue Photographic evidence (if applicable)We will replace the item or issue a full refund (including delivery costs) as quickly as possible.

5. Refunds Once we receive and inspect your returned item, we’ll notify you by email. If approved, we’ll issue your refund within 14 days of receiving the returned goods, using your original payment method. Please note: Original delivery charges are refundable only if the item was faulty, damaged, or sent in error. You are responsible for return postage costs unless the return is due to a fault or our mistake.

6. Exchanges If you would like to exchange an item for another size, colour, or product, please email us at Info@elegantdicoveries.com. We’ll confirm availability and guide you through the process. Exchanges are processed once the original item is received and inspected.

7. Return Address Once your return or exchange is approved, we’ll provide you with the return address and any shipping instructions. Please do not send items back without contacting us first, as this may delay your refund or replacement.

8. Late or Missing Refunds If you haven’t received your refund after 14 days:1. Check your bank or card account again.2. Contact your payment provider — some banks take extra time to process refunds.3. If you still haven’t received it, please email us at info@elegantdiscoveries.com, and we’ll assist you.

9. Contact Us For all return or refund enquiries, please contact us:📧 info@elegantdiscoveries.com📍Elegant Discoveries, Office 8986,321-323 high road,Chadwell heath,Essex,Rm6-6ax