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Shipping Policy – Elegant Discoveries

Last updated: [Insert Date]

1. Introduction

At Elegant Discoveries, we aim to deliver your orders quickly and securely.
This Shipping Policy explains how and when we deliver, what to expect with delivery costs and times, and your rights if there are any issues.

2. Processing Times

All orders are processed within 1–3 working days (Monday to Friday, excluding weekends and public holidays).
Once your order is processed and dispatched, you’ll receive a confirmation email with tracking details (where applicable).

If we experience a high volume of orders, dispatch may take slightly longer — but we’ll always notify you of any significant delays.

3. Delivery Options & Times (UK)

We currently deliver across the United Kingdom using trusted couriers such as Royal Mail, Evri, or DPD.

Delivery OptionEstimated Delivery TimeCost

Standard Delivery3–5 working days£3.99 (Free for orders over £50)

Express Delivery1–2 working days£6.99

Local Delivery / CollectionWhere availableFree / By arrangement

Delivery times are estimates and may vary depending on courier service, weather, or other external factors.

4. International Shipping

We currently only ship within the UK.
If you are outside the UK and wish to place an order, please contact us at [insert email address], and we’ll let you know if we can arrange a special delivery.

5. Tracking Your Order

When your order has been shipped, you’ll receive an email confirmation containing your tracking number (if applicable).
You can use this to check the status of your delivery via the courier’s website.

If your order hasn’t arrived within the expected timeframe, please contact us at [insert your business email], and we’ll investigate it with the courier.

6. Missed Deliveries & Incorrect Addresses

Please ensure that your shipping address is entered correctly at checkout.
We cannot be held responsible for delays or lost parcels due to incorrect or incomplete addresses.

If a parcel is returned to us due to a failed delivery or wrong address, we can:

• Re-send it (additional postage may apply), or

• Issue a refund minus the delivery cost.

7. Damaged or Lost Parcels

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of receiving your dispatch confirmation.
We’ll work with the courier to resolve the issue or provide a replacement/refund as appropriate.

Please include:

• Your order number

• Photos of the damaged item and packaging (if applicable)

8. Delays Beyond Our Control

While we aim to deliver on time, certain factors (postal strikes, weather conditions, or customs delays) may affect delivery times.
Elegant Discoveries cannot be held responsible for such delays but will always assist you in resolving any delivery problems.

9. Contact Us

If you have any questions or concerns about your delivery, please contact our customer support team:

📧 [Insert your business email]
📍 [Insert your business address]

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